Do you have a query relating to either Australian or New Zealand migration that you need answered?

If so use our 'Ask a Registered Agent' & 'Ask a Migration Consultant' on-line service today.

It's simple and easy to use and only costs £15.00 (inc VAT).

On-line payment is accepted from the following cards



About the Service


Many clients have general questions about migration and questions that may eventually lead to them considering Australia or New Zealand as their new home. Migration Matters would like to make it easy for clients to get answers to the many questions they have regarding migration to those countries.

We now offer a 'pay per use' question and answer service for Australia and New Zealand migration related queries. This allows you to get detailed answers to your questions about migration to Australia and New Zealand from an expert, without requiring you to engage our services on an ongoing basis. All Australian related queries are answered by one of our in-house Registered Agents and all New Zealand queries are answered by trained New Zealand Migration Consultants.

This service exists to help you with various types of migration-related queries you may have, and is available twenty-four hours a day.

The service is charged per query. You may ask as many individual questions on one topic within a query, but there is a character limit (word limit) for the query. In general, it is best to try and keep to one point per query.

How to get the best answers from a Registered Agent or Migration Consultant:


Asking a Question


Be clear about what you wish to ask. Have an idea of the type of answer you would like, and try some of the following tips.


Summarise your question


Try to summarise the question for us. For example, if you wish to ask about 'Gaining Citizenship in Australia' then you should type this in the 'Summary Box'. If you can't seem to summarise your query, it might be that you really have more than one query. Think carefully about the specific issues that you need to be clarified. You may decide that you are better to have a full telephone consultation with us.



Your query should relate to a single topic


If you can't summarise your questions properly, you are probably trying to ask more than one question. Please keep queries to a single topic or subject. If you have multiple queries (on different topics), please submit them separately. Multiple queries will be more expensive than one question, but it makes sense if you want to know more than one piece of information. If you have a lot of questions, then perhaps one of our other services may be more cost effective for you. Visit our Fees & Services page to view other available services.



Break your query down into parts


Keep your sentences short and simple. It's clearer that way. Try and create a simple question. Itemise things if necessary. Don't create a huge run-on sentence. If you actually ask several questions muddled together, then we may not be able to answer your query properly. Remember, we are not charging by the line, or by the word, but per query. However, a character limit does apply to queries, and is enforced automatically by the web form - this should usually not be a problem.


Ask appropriate questions


Please ensure that you ask appropriate questions. Currently we can only answer questions relating to migration to Australia and New Zealand, however we hope to bring you answers to more country specific questions shortly including the United Kingdom and the United States of America.